Highrack Studios respectfully acknowledges the Traditional Owners of the land on which we live and work - the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation and pays respect to their Elders, past, present and emerging.
Shipping policy
Highrack is not responsible for lost or stolen packages if confirmed delivery.
The customer is responsible for their package if it gets redirected to Highrack marked as unclaimed or incorrect address.
Highrack does not offer free shipping back to the customer, but we will re send at buyers expense.
Highrack IS NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS SYSTEM.
Unfortunately some countries may charge taxes or tariffs on our shipments, Highrack is not responsible for these charges.
If a customer refuses to pay the tariffs Highrack Studios will not be responsible for the costs of retrieving the parcel and it will be deducted off the customers refund.