RETURNS

Returns-

Return Eligibility

We endeavour to make your online store experience as delightful as possible. If you are unhappy with your purchase for any reason, we will gladly accept returns within 14 days of receiving your order. Highrack Studios accepts returns for refund or exchanges for store credit.

For returns, your item must be:

✿ Unworn
✿ No Makeup, Tan, Animal Hair or Perfume Smell
✿ In it's original packaging, exactly as you received it
✿ With a completed returns slip included in your parcel with your order number (you will find it on the Highrack Studios order confirmation email).

☆ Refunds are only accepted for full priced items.

☆ Please note taxes and tariffs will not be refunded.

I encourage conscious shopping so please choose mindfully to ensure you receive the item/size you want. We don't encourage returns for change of mind but we are able to refund/exchange if necessary.

How to Make a Return-

For orders delivered we will accept exchanges on items purchased online within 14 days of receiving your order or at any time if products are faulty.

① Download and complete the Return Form

② Or, if you do not have access to this form please include a note including (name, order number and exchange request)

③ Re-pack your items in its original packaging and please ensure when you receive your items, do not rip or tear the packaging, all of our packaging is reusable and it helps us to be more sustainable :) 

④ Please send back to the address listed on the returns slip or email contact@highrackstudios.com if you do not have your returns slip to request our address.

When items arrives back to Highrack Studios, we will issue you with a Refund or Store Credit sent via email for you to use on our website. Please allow 5 business days for processing.

Highrack Studios are not responsible for paying duties, taxes and tariffs.

If a customer refuses to pay the tariffs Highrack Studios will not be responsible for the costs of retrieving the parcel and it will be deducted off the customers refund.

✿ Please note we cannot accept pickup or drop-off to our address due to health and safety reasons.

✿ For purchases made in the Christmas/New Year period, we are happy to extend the returns window to 20 days.

Exchanges-

If you need to exchange your purchase for another size please state your request on the returns form.

Once we receive please allow up to 5 business days for your order to be processed and store credit to be issued.

If you require your items urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner and we can then issue you a refund once your return items arrives.

Sale Items-

Items purchased on sale (discounted price from the full sales price) are NOT eligible for refund or exchange.

This includes items purchased during sale periods for example:

✿ Black Friday / Cyber Monday
✿ Boxing Day Sale
✿ Discount Code
✿ Site Wide Sales

Return rejections-

Highrack Studios reserve the right to reject returns.

Returns will only be accepted if the item is in perfect condition with no makeup stains, tan, perfume, animal hair, etc

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to Highrack Studios. 

This policy applies to products purchased from the website www.highrackstudios.com

Return Costs-

Customers will be responsible for shipping and handling charges for any return.

Please ensure you choose tracked post, so if it gets lost, we can know if it ever reached our warehouse.

However if the item is faulty customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. 

FAULTY or Incorrect Items-

I take the utmost care in ensuring our goods are of high quality.
However, if for any reason you find that our products are faulty or unsatisfactory, or you did not receive what you ordered, i will be determined to resolve any issues to satisfy my beautiful customers.

Returns will be accepted for products purchased if they are faulty or the products delivered do not match your order. 

Please contact me at contact@highrackstudios.com if you believe you have received a faulty product so we can begin the assessment process via email.